Public Administration Reformation: Market Demand from Public Organizations

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe.

In particular it explores the roles of e Government and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. e Government is proposed as a key tool in the improvement of both public services and reputations of public organizations.

Book Details

• Author: Yogesh K. Dwivedi
• Publisher: Routledge
• eBook ISBN: 9781135044527, 113504452X
• Print ISBN: 9781138377820, 1138377821
• Other ISBNs: 0415836670, 1138339989, 9780415836678, 9781138339989, 1135044538, 1306132371, 1135044511, 0203694422, 9781135044534, 9781306132374, 9781135044510, 9780203694428