Refund Policy

Last updated: August 14, 2026

Froshix sells digital books only. Every order is delivered as a downloadable PDF, so nothing ships and nothing comes back. This page explains exactly when a refund is possible on froshix.com, owned and operated by Akea, LLC. The short version: files are delivered instantly, so sales are final once a title is downloaded, but we always fix a broken file or a delivery that never arrived.

Digital Products Are Non-Returnable

An ebook cannot be returned the way a printed book can. Once the download link has been used, the file is on your device and there is nothing to send back. By completing checkout you ask us to begin delivery immediately and you agree that your right to withdraw or cancel ends the moment the file is downloaded or otherwise accessed.

When We Do Issue a Refund

Corrupted or unreadable file — the PDF will not open, pages are missing, or the text is unusable, and we cannot supply a working copy.
Wrong title delivered — the file you received is not the book you paid for.
Duplicate purchase — you bought the same title twice within 30 days and the second copy was never downloaded.
Never delivered — your download link never arrived and we are unable to restore access.
Materially not as described — the edition, language, or page count differs significantly from the product page.
Unauthorized charge — a payment you did not make, confirmed with your bank or PayPal.

What We Cannot Refund

Change of mind after the file has been downloaded.
You did not enjoy the book, or disagree with its content.
Your device or app cannot open a PDF. Write to us instead, we will help you get it open.
Accidental purchases reported after the file was downloaded.
Bundles or collections where one or more included titles have been downloaded.
Gift cards and store credit.
Titles marked Final Sale on their product page.

How to Request a Refund

There is nothing to ship, so the whole process happens by email.

Email admin@froshix.com within 14 days of purchase with your order number, the title, and a short description of the problem. A screenshot of any error message speeds this up a lot.
We reply within one business day.
We try to fix it first: resending the link, resetting your download count, or sending a clean copy of the file.
If the problem cannot be fixed, we approve the refund and confirm by email.

Refund Timing

Review of your request: within 1–2 business days of receiving it.
Approved refunds go back to the original payment method, Stripe or PayPal, and typically appear within 5–7 business days depending on your bank.
Access to the refunded title is revoked and any remaining download links stop working.

If nothing shows after 10 business days from approval, check with your bank first, then contact us and we will send the transaction reference.

Order Cancellation

Because delivery is instant and automatic, an order cannot be cancelled after checkout. If a payment failed, went through twice, or was charged in error, email us and we will reverse it, provided the file was not downloaded.

License, Not Ownership

Buying an ebook gives you a personal, non-transferable license to read it on your own devices. It does not transfer copyright. Sharing, uploading, reselling, or redistributing a file ends your license and voids any refund eligibility. See our Terms of Service for the full terms.

Before You File a Chargeback

Please write to us first. Nearly every problem with a digital file is solved the same day, and a chargeback on a downloaded file locks your account while the bank investigates, which helps nobody. We answer every email.

Contact

Website froshix.com is owned and operated by Akea, LLC

Company Name: Akea, LLC
Document Number: B20260106254
Business Address: 13240 Stoneridge Place, Sherman Oaks, CA 91423, US
Email: admin@froshix.com
Phone: +1 (805) 309-5506
Business Hours: Monday–Friday, 8:00 AM to 5:00 PM, Pacific Time
Response Time: a real person writes back, usually within one business day.