FAQs

Quick answers to the questions we hear most. Anything missing? Email admin@froshix.com and a real person replies within one business day. Froshix is owned and operated by Akea, LLC.

Books & Ordering

What kinds of books do you sell? Digital books only, delivered as PDF downloads. Comics and graphic novels, biographies and memoirs, mystery and thrillers to start, with more shelves coming as we grow.

Do you sell printed books? No. Froshix is a fully digital bookstore. Nothing is printed, packed, or posted, which is exactly why our prices sit below print editions and delivery is instant.

What format are the files? Every title is a PDF, readable on phones, tablets, laptops, and most e-readers. Format and approximate file size are listed on each product page.

Are the files DRM-protected? No hard DRM, so you are never locked out of a book you paid for. Each file carries a discreet watermark linked to your order, and the licence is for your personal reading only. Details in our Terms of Service.

Will the ebook look exactly like the print edition? The text is the same edition described on the product page, but cover art, pagination, and layout can differ between digital and print. More in our Disclaimer.

Are your books suitable for kids? Some are, some are not. Mystery, thrillers, and certain graphic novels carry mature themes, and a digital file has no shrink wrap. Check the product page and the publisher's age guidance before buying for younger readers.

Can I change or cancel my order? Delivery is instant, so orders cannot be cancelled once payment goes through. If you bought the wrong title and have not downloaded it yet, email us the same day and we will sort it out.

Delivery & Downloads

How long does delivery take? Instantly. Your download links appear on the confirmation page straight after payment and arrive by email within about five minutes, day or night. Full details in our Delivery Policy.

How much does delivery cost? Nothing, ever. There are no shipping fees, customs duties, or carrier charges on a digital file.

Where do you deliver? Worldwide. Anywhere with an internet connection. A handful of titles carry publisher territory restrictions, and that is stated on the product page before you buy.

My download email never arrived. What now? Check spam, promotions, and updates folders first, and confirm the address you typed at checkout. Still nothing after 30 minutes? Email admin@froshix.com with your order number and we will resend manually.

How many times can I download a title? Up to 5 downloads per title, with links valid for 30 days. That covers a phone, a tablet, and a laptop with room to spare.

My link expired or I hit the download limit. Just ask. We reset links and download counts free of charge for any genuine purchase, with no time limit.

I lost my files. Can I get them back? Usually yes, we restore access from our order records. Keep a personal backup anyway, ideally in cloud storage, since a withdrawn title may no longer be available to re-issue.

Refunds

What is the refund policy? Digital files cannot be returned, so all sales are final once a title is downloaded. We do refund broken files, wrong titles, duplicate purchases, and deliveries that never arrived. Full detail in our Refund Policy.

I changed my mind after downloading. Can I get a refund? No, and that is standard for digital goods everywhere. Once the file is on your device there is nothing to return.

The file will not open or looks corrupted. Email us with your order number and a screenshot of the error. We send a clean copy the same business day, and if we cannot fix it, you get a full refund.

I bought the same book twice. If the second copy was never downloaded, email us within 30 days and we refund it.

When does my refund arrive? We review within 1 to 2 business days, and approved refunds reach your original payment method in 5 to 7 business days, bank depending.

Payment

What payment methods do you accept? Visa, Mastercard, American Express, and Discover via Stripe, plus PayPal. See our Payment Policy.

When am I charged? In full at checkout. A failed payment means no order and no charge.

Is checkout secure? Yes. Encrypted, PCI-compliant processing, and your card number never touches our servers. Data handling lives in our Privacy Policy.

Is tax included? Where tax applies to digital goods in your location, it is calculated at checkout from your billing address and shown before you pay. The checkout total is the final total.

Why do you need a billing address if nothing ships? Purely to verify your card and calculate any tax on digital goods. It is never passed to a courier, because there is no courier.

Reading Your Books

What do I need to read a PDF? Any PDF app. Free Adobe Acrobat Reader, Apple Books, Google Drive, or simply your web browser will all open it.

Can I read on a Kindle? Yes. Modern Kindles open PDFs, and you can email a file to your Send-to-Kindle address. Text reflow is limited on PDFs, so a tablet or phone gives a more comfortable read.

Can I print my ebook? For your own personal reading, where the product page allows it. Printing to distribute or sell is not permitted.

Can I share a book with a friend or my class? No. Your licence is personal and non-transferable. Institutional and classroom licences do exist, so email us and we will arrange one.

Website froshix.com is owned and operated by Akea, LLC

Contact

Company Name: Akea, LLC
Document Number: B20260106254
Business Address: 13240 Stoneridge Place, Sherman Oaks, CA 91423, US
Email: admin@froshix.com
Phone: +1 (805) 309-5506
Business Hours: Monday–Friday, 8:00 AM to 5:00 PM, Pacific Time
Response Time: a real person writes back, usually within one business day.