Order Lookup & Downloads
Everything we sell is a digital download, so there is no parcel to follow and no carrier to chase. Use the lookup below to check an order and pull up your download links again.
What you need
- Order ID — it is at the top of your confirmation email, in the format #1234.
- Billing email — the address you used at checkout.
What the lookup shows you
- Order status: paid, delivered, or under payment review.
- The titles on the order and their download links.
- How many downloads you have left and when the links expire.
Common situations
The confirmation email never arrived. Check spam, promotions, and updates first. Delivery emails normally land within five minutes. If it is still missing after 30 minutes, email admin@froshix.com with your order ID and we will resend manually.
My link expired or the download limit is used up. Write to us. We reset links and download counts free of charge for any genuine purchase, with no time limit.
The order says "under review". Stripe or PayPal has flagged the payment for a manual fraud check. Delivery releases automatically once it clears, usually within one business day.
I lost the files. Run the lookup, or email us. As long as the title is still in our catalogue we can restore your access. A personal backup in cloud storage is always the safer route.
Full timings are in our Delivery Policy, and refund rules for digital files are in our Refund Policy.
Contact Us
Website froshix.com is owned and operated by Akea, LLC
Company Name: Akea, LLC
Document Number: B20260106254
Business Address: 13240 Stoneridge Place, Sherman Oaks, CA 91423, US
Email: admin@froshix.com
Phone: +1 (805) 309-5506
Business Hours: Monday–Friday, 8:00 AM to 5:00 PM, Pacific Time
Response Time: a real person writes back, usually within one business day.