Customer Service: Career Success through Customer Loyalty, 6th Edition
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SKU:GC-8595137319
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Customer Service: Career Success through Customer Loyalty, 6th Edition
$38.50
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.
Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
Book Details
- Author: Paul R. Timm
- Publisher: Pearson
- Edition: 6th Edition
- eBook ISBN: 9780133112061, 0133112063
- Print ISBN: 9780133056259, 0133056252
- Other ISBNs: 9780135766958, 9780133110531
Product Details
TypeBusiness & Economics
SKUGC-8595137319
Tagsebooks, textbooks, business & economics, Books > Business & Economics, latest edition, Business & Economics
